Most orders are dispatched within 2 business days. During high-demand periods such as product launches, there may be a slight delay — we appreciate your patience.

All items are shipped via Australia Post, with rates varying based on postage speed and delivery location.
Orders over $200 ship free anywhere in Australia!

All products listed on our site are in stock and ready to ship. Standard shipping timeframes apply across the board.

If your order hasn't been fulfilled yet, we may be able to add to it. Email us at sales@echelonsystems.com.au and we'll do our best to help.

Not at this stage — we currently ship within Australia only.

All field equipment comes with a fully transferable Limited Lifetime Warranty. If your product breaks under normal conditions (such as during training, combat, or regular wear and tear), we will repair or replace it. However, damage caused by negligence is not covered. Head over to our warranty page for full details on what's covered and how to make a claim.

Get in touch with us at sales@echelonsystems.com.au and we'll look into what we can do for you.

No worries — it happens. Reply to your original order email or send a new one to sales@echelonsystems.com.au and we'll sort it out for you. Returns must be requested within 14 days of receiving the item and the item must be undamaged and complete. Missing packaging is fine.

Subject to stock availability, we'll do our best to arrange an exchange. Reach out to our customer service team at sales@echelonsystems.com.au and we'll take care of you.

Bringing a product to market involves a lot of moving parts. We hold ourselves to a high standard and won't release anything until we're fully confident in it.

We generally prefer not to accept unsolicited product pitches, as it can create complications — particularly if we're already working on something similar. That said, if you're a professional organisation with a specific development need, we're open to a conversation on a case-by-case basis.

Given that a significant portion of our customers come from the military and law enforcement communities, a blanket discount isn't something that makes practical sense for us. We support these sectors in other meaningful ways.